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[Closed] Can't update the default profile cover image

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 Sina
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(@sina)
Active Member
Joined: 3 years ago
[#30431]

Hi all,

I'm trying to change the default profile cover image but after selecting the file the page stays on 'Don't stop or close browser' and keeps going forever. Please see the attached photo. 

 

Can anyone point me in the right direction please?

Many thanks.

 Screenshot 2023 01 08 at 21.37.06
wpForo Version
2.1.5
WordPress Version
6.1.1

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Chris
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(@chris)
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Joined: 5 years ago

HI @sina,

Please open the console in your browser and check what error you have there.


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 Sina
(@sina)
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Hi @chris

Thanks for the help. There are no issues logged in the console. There's only one 'issue' showing in Chrome, which I think it's highly unlikely to be related to my problem. The issue is "Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform". Do you think it can be the cause of the problem?

 


Chris
(@chris)
Joined: 5 years ago

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Chris
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@sina,

In this case, we would need admin access to your website, as we cannot troubleshoot the issue without checking the website.

Please send the admin credentials to info[at]gvectors.com, mention this topic in the email, and let me know here that you have sent the email.


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