Notifications

Clear all

[Closed] Can't update the default profile cover image

How-to and Troubleshooting

Last Post by Chris 2 years ago

4 Posts

2 Users

0 Reactions

1,262 Views

RSS

Posts: 4

Sina

Topic starter

Jan 08, 2023 9:42 pm

(@sina)

Active Member

Joined: 2 years ago

Hi all,

I'm trying to change the default profile cover image but after selecting the file the page stays on 'Don't stop or close browser' and keeps going forever. Please see the attached photo.

Can anyone point me in the right direction please?

Many thanks.

Screenshot-2023-01-08-at-21.37.06.png

Topic Tags

support profile cover image

3 Replies

Posts: 3627

Chris

Jan 10, 2023 10:21 am

(@chris)

Famed Member

Joined: 3 years ago

HI @sina,

Please open the console in your browser and check what error you have there.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

2 Replies

Sina

(@sina)

Joined: 2 years ago

Active Member

Posts: 4

Jan 10, 2023 4:04 pm

Reply to

Chris

Hi @chris,

Thanks for the help. There are no issues logged in the console. There's only one 'issue' showing in Chrome, which I think it's highly unlikely to be related to my problem. The issue is "Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform". Do you think it can be the cause of the problem?

Chris

(@chris)

Joined: 3 years ago

Famed Member

Posts: 3627

Jan 11, 2023 12:01 pm

Reply to

Sina

@sina,

In this case, we would need admin access to your website, as we cannot troubleshoot the issue without checking the website.

Please send the admin credentials to info[at]gvectors.com, mention this topic in the email, and let me know here that you have sent the email.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.