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[Closed] Profile cover photo

10 Posts
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Posts: 7
Topic starter
(@vikas3021)
Active Member
Joined: 1 year ago

While updating my profile cover on a iPhone it takes me to Files folder and not the photo library. However on laptop or desktop it works fine. Do we have any solution for this. 

9 Replies
Chris
Posts: 3650
(@chris)
Famed Member
Joined: 3 years ago

Hi @vikas3021,

Checked with an iPhone, here is the Photo Library option listed:

Posts: 11
(@tarun)
Active Member
Joined: 1 year ago

Hi @Chris

I have the same issue with the iPhone 14 and Android for cover image upload.

Here, Gallery is not getting open, instead, it is opening the file manager to choose the images.

 

If I go for the Profile image, here, it is working correctly. 

Thanks

1 Reply
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@tarun,

Please provide Forum URL.

Posts: 11
(@tarun)
Active Member
Joined: 1 year ago

Hi @Chris

Here is the URL: http://www.staydium.com/community/

You need to create an account to get in or you can provide your email, in that case, I will create an account for you.

Thanks
Tarun 

1 Reply
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@tarun,

Registered as wpForoSupport, need you to confirm my registration.

Posts: 11
(@tarun)
Active Member
Joined: 1 year ago

Hi @Chris

It seems active account.
You already have access. 
Here, I have logged in with your account and I have permission.

I also set you reset password link if required to reset your password.

https://prnt.sc/lelQnRP_duVN

Thanks

Tarun Paliwal

3 Replies
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@tarun,

Checked with Android, it shows the right way, select browse from the file manager select the app, example gallery or from the file manager images.

About iPhones, I have checked with iPhone 6 and 13 Pro. So on iPhone 6 it shows the same in the above screenshot of mine, but in the new iPhones it shows the same in the screenshot you have posted.

(@tarun)
Joined: 1 year ago

Active Member
Posts: 11

@chris 

But this is different for 'Banner image' and 'profile image(avatar)'.
I need the same for both like "profile image" where the user can directly go into the Gallery to choose an image, So, is that possible or not?

Thanks

Tarun Paliwal

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@tarun,

I'm sorry but we cannot do that.