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[Closed] Can't update the default profile cover image

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Posts: 4
 Sina
Topic starter
(@sina)
Active Member
Joined: 1 year ago

Hi all,

I'm trying to change the default profile cover image but after selecting the file the page stays on 'Don't stop or close browser' and keeps going forever. Please see the attached photo. 

 

Can anyone point me in the right direction please?

Many thanks.

3 Replies
Chris
Posts: 3650
(@chris)
Famed Member
Joined: 3 years ago

HI @sina,

Please open the console in your browser and check what error you have there.

2 Replies
 Sina
(@sina)
Joined: 1 year ago

Active Member
Posts: 4

Hi @chris

Thanks for the help. There are no issues logged in the console. There's only one 'issue' showing in Chrome, which I think it's highly unlikely to be related to my problem. The issue is "Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform". Do you think it can be the cause of the problem?

 

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@sina,

In this case, we would need admin access to your website, as we cannot troubleshoot the issue without checking the website.

Please send the admin credentials to info[at]gvectors.com, mention this topic in the email, and let me know here that you have sent the email.