The forum I downloaded isn't running here is what my site support folks had to say.

Our servers have the MyISAM database storage engine so we suggest you get in contact with the plugin provider and ask them if they can replace the DB engine settings in the plugin's config file and set it to MyISAM instead of InnoDB. Kindly change the storage engine to MyISAM and let us know once you will do it. So we can check the tables.

So can I do that or do you?

Thank you in advance for your help.