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[Closed] Moderation not showing everything

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(@jackaste1)
New Member
Joined: 5 years ago
[#15519]

I have since a week now the problem that in the side-board it says that there is one Post/Topic waiting for approval but when I go to the Moderation panel it shows me nothing, I have already tried CTRL + F5, clearing the cache approving, and unapproving all posts (after that it became more showing up) and re-approving all. In the Debug menu at Errors & Issues it shows "No issues found". I don't know what I could do now to fix it, I can't re-install everything because all Posts, Topics etc. would be gone. I have attached a photo of the Moderation panel.

 Problem

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Robert
Posts: 10753
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(@robert)
Support Team
Joined: 3 months ago

Hi @jackaste1,

I think this is a permission issue. Your account User Role and Usergroup are not synched. Could you please register a new user with Administrator user role, then make sure it has Admin Usergroup. Then login with the new user and test it.


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Robert
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(@robert)
Joined: 3 months ago

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Also, go to Dashboard > Forums > Settings and click the [Clean Up] button. These maybe orphan topics and posts.


Posts: 2
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(@jackaste1)
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Joined: 5 years ago

I have tried both, but I still have the issue.


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Robert
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(@robert)
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@jackaste1,

Ok, we could look deeper if you contact us via support[at]gvectors.com email address and send admin login details.


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