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wpForo 1.x.x [Solved] New Members getting Banned Message

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3 Users
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KellyMartinSpeaks
Posts: 9
Topic starter
(@kellymartinspeaks)
Active Member
Joined: 2 years ago

Hi I'm having issues with new members posting. Which could put people off coming back. Some members after posting a post, go back to see if the post has been posted (I moderate so it would take a few hours anyway) and when they do this the forum says the user has now been banned. Why is this happening and what can I do to stop it?

 

Thanks

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5 Replies
Robert
Posts: 9966
Admin
(@robert)
Support Team
Joined: 7 years ago

@kellymartinspeaks,

I'm sorry, but your post is not informative. Please ask that user to take a screenshot, I need to make sure this is wpForo message. In any case, please check that user status in Dashboard > Forums > Members admin page and make sure he/she is not banned. wpForo doesn't have auto-banning functions.

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3 Replies
KellyMartinSpeaks
(@kellymartinspeaks)
Joined: 2 years ago

Active Member
Posts: 9

@robert hi I have asked for a screenshot and she told me when trying to reply to my message she got this. I just checked the banned section and several members were in there, but I didn't ban anyone. I'm the only administrator on the website.

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Robert
Admin
(@robert)
Joined: 7 years ago

Support Team
Posts: 9966

@kellymartinspeaks,

Ok, then you should disable the "Ban user when spam is suspected" option in Dashboard > Forums > Tools > Antispam Tab. This option is disabled by default. It seems you've turned it on.

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KellyMartinSpeaks
(@kellymartinspeaks)
Joined: 2 years ago

Active Member
Posts: 9

@robert thank you

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Macky
Posts: 993
(@percysgrowroom)
Noble Member
Joined: 4 years ago

Could be done to askimet banning people automatically, check there if youre using that 🙂 

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