Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
A new user can sign up succesfully for a forum that I created but then "does not have permission to edit this usergroup" (as in cannot upload a profile picture or edit their display name).
The usergroup for this forum is author. Attached is a screenshot of the permissions for this forum usergroup.
Are you able to indicate where I need to make which changes to enable newly signed up members to edit their profile?
Thank you.
Hi Alvina,
Thank you.
Please go here to register: https://authentic-self-empowerment.com/ase-supervision-group-forum/
Please deactivate the plugins, switch to some default theme and check again. If it works, activate the plugins one by one and check after each activation to find a problem maker.
Hi Sofy,
To be sure I understand you correctly:
I know how to deactivate the plugins (do you mean all installed plugins?).
What will happen to the site when I switch the active theme? What will current viewers of the page be seeing if all plugins are deactivated and the theme is different?
Do you mean I have to check after reactivating each plugin if my test user can change their forum profile?
Can I switch back to my original theme and the site will be as it is currently?
I have no experience doing what you are suggesting, so I am a little nervous to go ahead 🙂
Hi Sofy,
I have just gone through all the forum´s settings and have not come across any setting selected that would prevent forum users to change their profile pictures or edit their profile in any way. I am not comfortable to switch themes and deactivate all plugins (including WooCommerce) as our website is being accessed from customers around the world at any given time.
Please can your provide a different approach to get this issue resolved asap as we need this forum to work properly.
At this stage if I try upload an avatar the changes are not saved.
Thank you in advance.
Jana
