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[Closed] Profile Banner not saving

tekboi · 2022-08-22T20:05:30Z

I am having trouble with the profile banner for users. I'm sure this is probably user error but I'll do my best to explain what's happening.The major issue I'm having is that the uploaded banner images do no save to the profile. When I upload the images, it shows in the profile. But as soon as I navigate away from the page or refresh the page, it resets back to the default. Is there something to check for or did I miss a setting that might solve for this?Also, I have noticed that registered users are not allowed to upload their own banners at all. I'm sure this is probably a permissions issue. But for the life of me, I cannot find out where I can adjust permissions for users to the can update their own user profiles. I have attached footage to demonstrate what is happening. Screen-Recording-2022-08-22-at-3.53.38-PM.mov

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How-to and Troubleshooting

Last Post by Robert 3 years ago

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Posts: 14

tekboi

Topic starter

Aug 23, 2022 4:45 pm

(@tekboi)

Eminent Member

Joined: 3 years ago

attached a video

Screen-Recording-2022-08-23-at-12.44.00-PM.mov

Posts: 14

tekboi

Topic starter

Aug 23, 2022 5:20 pm

(@tekboi)

Eminent Member

Joined: 3 years ago

Hi @Robert,

I took another look at the Ajax file when debugging. This is what I saw.

Screen-Shot-2022-08-23-at-1.14.39-PM.png

4 Replies

Robert

Admin

(@robert)

Joined: 9 years ago

Support Team

Posts: 10616

Aug 23, 2022 7:59 pm

Reply to

tekboi

@tekboi,

I think you have either "Max uploaded size" or File/Folder permission issue. Please send FTP login details to support[at]gvectors.com to let them check it.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

tekboi

(@tekboi)

Joined: 3 years ago

Eminent Member

Posts: 14

Aug 26, 2022 11:31 pm

Reply to

Robert

@Robert Thank you very much!

The information has been sent to support team email.

Robert

Admin

(@robert)

Joined: 9 years ago

Support Team

Posts: 10616

Aug 28, 2022 9:39 pm

Reply to

tekboi

@tekboi,

We cannot determine and find your email. Please re-send it and add a direct link to this support topic.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

tekboi

(@tekboi)

Joined: 3 years ago

Eminent Member

Posts: 14

Aug 29, 2022 2:34 pm

Reply to

Robert

@Robert

Hi, I just re-sent the email. It is from admin[at]vicers.net

The title of the email should read: "FTP Login Details (VICERS)"

Posts: 10616

Robert

Admin

Aug 30, 2022 11:48 am

(@robert)

Support Team

Joined: 9 years ago

Ok, thank you @tekboi,

This issue should be fixed, please check it again

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.