wpForo 1.x.x [Solved] Spontaneously Banning New Members

How-to and Troubleshooting

Last Post by activatevision 5 years ago

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activatevision

Topic starter

Jun 04, 2020 12:05 am

(@activatevision)

Trusted Member

Joined: 5 years ago

We are having issues with new members being banned. It's happened twice. Once to a board advisor. We really can't have this happening with a state gov. site. I did a search on other threads with the same issue but there wasn't a direct fix. Your staff needed to log in. You are welcome to do so. I have emailed the log in info. Please help asap.
https://oceact.org/community/

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Posts: 10606

Robert

Admin

Jun 04, 2020 4:50 am

(@robert)

Support Team

Joined: 9 years ago

Hi @activatevision,

It seems you've enabled the "Ban user when spam is suspected" option in Dashboard > Forums > Tools > Antispam Tab. Please disable it:

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.