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wpForo 1.x.x [Solved] Spontaneously Banning New Members

3 Posts
2 Users
0 Reactions
699 Views
Posts: 38
Topic starter
(@activatevision)
Trusted Member
Joined: 5 years ago

We are having issues with new members being banned. It's happened twice. Once to a board advisor. We really can't have this happening with a state gov. site. I did a search on other threads with the same issue but there wasn't a direct fix. Your staff needed to log in. You are welcome to do so. I have emailed the log in info. Please help asap.
https://oceact.org/community/

2 Replies
Robert
Posts: 10616
Admin
(@robert)
Support Team
Joined: 9 years ago

Hi @activatevision,

It seems you've enabled the "Ban user when spam is suspected" option in Dashboard > Forums > Tools > Antispam Tab. Please disable it:

1 Reply
(@activatevision)
Joined: 5 years ago

Trusted Member
Posts: 38

@robert THANK YOU!!!