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[Solved] Spontaneously Banning New Members

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(@activatevision)
Trusted Member
Joined: 6 years ago
[#13703]

We are having issues with new members being banned. It's happened twice. Once to a board advisor. We really can't have this happening with a state gov. site. I did a search on other threads with the same issue but there wasn't a direct fix. Your staff needed to log in. You are welcome to do so. I have emailed the log in info. Please help asap.
https://oceact.org/community/

 Screen Shot 2020 06 03 at 4.56.52 PM

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Robert
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(@robert)
Support Team
Joined: 3 months ago

Hi @activatevision,

It seems you've enabled the "Ban user when spam is suspected" option in Dashboard > Forums > Tools > Antispam Tab. Please disable it:


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(@activatevision)
Joined: 6 years ago

Trusted Member
Posts: 38
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Italian
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Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
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Serbian
Lithuanian
Latvian
Estonian

@robert THANK YOU!!!


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