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How-to and Troubleshooting

Last Post by manuel-b3 6 years ago

10 Posts

4 Users

3 Reactions

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Posts: 6

manuel-b3

Topic starter

Mar 21, 2019 8:14 am

(@manuel-b3)

Active Member

Joined: 7 years ago

Hello,

our forum is going offline from time to time. I attached a picture with the error message. If i deactivate the wpForo Plugin, it will work again, but after a few days it is going offline again.

The site title changes to the name of our hoster, so i allready asked them, but they don't have any answers.

I hope you can help me.

Manuel

Screenshot-2019-03-20-um-17.50.44.png

9 Replies

Posts: 1599

Anonymous20

Mar 21, 2019 8:23 am

(@anonymous20)

Noble Member

Joined: 10 years ago

This is not a message from wpForo or Wordpress.

This comes either from some other plugin or most probably from your hosting server. Could be a "masked/generic" error from the server.

What could give you more details is to enable standard Wordpress DEBUG to a LOG and check for fatal or other errors.

Posts: 10603

Robert

Admin

Mar 22, 2019 9:20 pm

(@robert)

Support Team

Joined: 10 years ago

@manuel-b3,

Yes, this doesn't have direct relation to wpForo. Your server may be under attack or it's a poor hosting plan. Please let me know what hosting plan you use. It seems you need to change it.

In any case I recommend navigate to Dashboard > Forums > Tools > Debug > Tables admin page and check database problems.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 6

manuel-b3

Topic starter

Jul 26, 2019 12:49 pm

(@manuel-b3)

Active Member

Joined: 7 years ago

We spoke to our Hoster and upgraded our plan. They said the error does nothing have to do with the server.

Unfortunately the error occures again. And also some customers tell me, that they can't add a new topic. After they click on "New Topic", nothing happens.

I attached the Debug-Log.

Best regards,

Manuel

USER AGENT	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
Web Server	Apache
PHP Version	7.2.19-he.0
MySQL Version	5.6.43
PHP Max Post Size	256M
PHP Max Upload Size	256M
PHP Memory Limit	2048M
PHP DateTime Class	Verfügbar
PHP cURL Module	Verfügbar
Permalinks / mod_rewrite	Verfügbar
GD and Image Functions	Verfügbar
PHP imagick extension	Verfügbar

No Problems Found in Database

Database Tables

wp_wpforo_accesses \| Rows: 6 \| Status: OK
accessid	int(10) unsigned		-	PRI
access	varchar(255)	utf8mb4_unicode_520_ci	-	UNI
title	varchar(255)	utf8mb4_unicode_520_ci	-
cans	longtext	utf8mb4_unicode_520_ci	-

Indexes
PRIMARY	accessid	Un	BTREE
access	access	Un	BTREE

wp_wpforo_activity \| Rows: 60 \| Status: OK
id	bigint(20) unsigned		-	PRI
type	varchar(60)	utf8mb4_unicode_520_ci	-	MUL
itemid	bigint(20) unsigned		-
itemtype	varchar(60)	utf8mb4_unicode_520_ci	-
itemid_second	bigint(20) unsigned		-		0
userid	bigint(20) unsigned		-		0
name	varchar(60)	utf8mb4_unicode_520_ci	-
email	varchar(70)	utf8mb4_unicode_520_ci	-
date	int(10) unsigned		-	MUL	0
content	text	utf8mb4_unicode_520_ci	NULL
permalink	varchar(255)	utf8mb4_unicode_520_ci	-

Indexes
PRIMARY	id	Un	BTREE
type	type	0	BTREE
type_objid_objtype	type, itemid, itemtype	0	BTREE
type_objid_objtype_userid	type, itemid, itemtype, userid	0	BTREE
date	date	0	BTREE

wp_wpforo_forums \| Rows: 22 \| Status: OK
forumid	int(10) unsigned		-	PRI
title	varchar(255)	utf8mb4_unicode_520_ci	-
slug	varchar(255)	utf8mb4_unicode_520_ci	-	UNI
description	longtext	utf8mb4_unicode_520_ci	NULL
parentid	int(10) unsigned		-	MUL	0
icon	varchar(255)	utf8mb4_unicode_520_ci	NULL
last_topicid	int(10) unsigned		-		0
last_postid	int(10) unsigned		-	MUL	0
last_userid	int(10) unsigned		-		0
last_post_date	datetime		-		0000-00-00 00:00:00
topics	int(11)		-		0
posts	int(11)		-		0
permissions	text	utf8mb4_unicode_520_ci	NULL
meta_key	text	utf8mb4_unicode_520_ci	NULL
meta_desc	text	utf8mb4_unicode_520_ci	NULL
status	tinyint(1) unsigned		-	MUL	0
is_cat	tinyint(1) unsigned		-	MUL	0
cat_layout	tinyint(1) unsigned		-		0
order	int(10) unsigned		-	MUL	0
color	varchar(7)	utf8mb4_unicode_520_ci	-

Indexes
PRIMARY	forumid	Un	BTREE
UNIQUE SLUG	slug	Un	BTREE
order	order	0	BTREE
status	status	0	BTREE
parentid	parentid	0	BTREE
is_cat	is_cat	0	BTREE
last_postid	last_postid	0	BTREE

wp_wpforo_languages \| Rows: 1 \| Status: OK
langid	int(10) unsigned		-	PRI
name	varchar(255)	utf8mb4_unicode_520_ci	-	UNI

Indexes
PRIMARY	langid	Un	BTREE
UNIQUE language name	name	Un	BTREE

wp_wpforo_likes \| Rows: 26 \| Status: OK
likeid	int(10) unsigned	-	PRI
userid	int(10) unsigned	-	MUL
postid	int(10) unsigned	-
post_userid	int(10) unsigned	-

Indexes
PRIMARY	likeid	Un	BTREE
userid	userid, postid	Un	BTREE
userid_2	userid, postid	Un	BTREE

wp_wpforo_phrases \| Rows: 663 \| Status: OK
phraseid	int(10) unsigned		-	PRI
langid	int(10) unsigned		-	MUL
phrase_key	text	utf8mb4_unicode_520_ci	-	MUL
phrase_value	text	utf8mb4_unicode_520_ci	-
package	varchar(255)	utf8mb4_unicode_520_ci	-		wpforo

Indexes
PRIMARY	phraseid	Un	BTREE
lng_and_key_uniq	langid, phrase_key	Un	BTREE
langid	langid	0	BTREE
phrase_key	phrase_key	0	BTREE

wp_wpforo_posts \| Rows: 338 \| Status: OK
postid	bigint(20) unsigned		-	PRI
parentid	bigint(20) unsigned		-	MUL	0
forumid	int(10) unsigned		-	MUL
topicid	bigint(20) unsigned		-	MUL
userid	int(10) unsigned		-	MUL
title	varchar(255)	utf8mb4_unicode_520_ci	NULL	MUL
body	longtext	utf8mb4_unicode_520_ci	NULL	MUL
created	datetime		-	MUL	0000-00-00 00:00:00
modified	datetime		-		0000-00-00 00:00:00
likes	int(10) unsigned		-		0
votes	int(11)		-		0
is_answer	tinyint(1) unsigned		-	MUL	0
is_first_post	tinyint(1) unsigned		-	MUL	0
status	tinyint(1) unsigned		-	MUL	0
name	varchar(50)	utf8mb4_unicode_520_ci	-
email	varchar(50)	utf8mb4_unicode_520_ci	-	MUL
private	tinyint(1) unsigned		-	MUL	0
root	bigint(20)		NULL	MUL

Indexes
PRIMARY	postid	Un	BTREE
topicid	topicid	0	BTREE
forumid	forumid	0	BTREE
userid	userid	0	BTREE
created	created	0	BTREE
parentid	parentid	0	BTREE
is_answer	is_answer	0	BTREE
is_first_post	is_first_post	0	BTREE
status	status	0	BTREE
email	email	0	BTREE
is_private	private	0	BTREE
forumid_status	forumid, status	0	BTREE
topicid_status	topicid, status	0	BTREE
topicid_solved	topicid, is_answer	0	BTREE
forumid_status_private	forumid, status, private	0	BTREE
root	root	0	BTREE
forumid_answer_first	forumid, is_answer, is_first_post	0	BTREE
topicid_parentid	topicid, parentid	0	BTREE
title	title	0	FULLTEXT
body	body	0	FULLTEXT
title_plus_body	title, body	0	FULLTEXT

wp_wpforo_profiles \| Rows: 3843 \| Status: OK
userid	int(10) unsigned		-	PRI
title	varchar(255)	utf8mb4_unicode_520_ci	-		member
username	varchar(255)	utf8mb4_unicode_520_ci	-
groupid	int(10) unsigned		-	MUL
posts	int(11)		-	MUL	0
questions	int(11)		-		0
answers	int(11)		-		0
comments	int(11)		-		0
site	varchar(255)	utf8mb4_unicode_520_ci	NULL
icq	varchar(50)	utf8mb4_unicode_520_ci	NULL
aim	varchar(50)	utf8mb4_unicode_520_ci	NULL
yahoo	varchar(50)	utf8mb4_unicode_520_ci	NULL
msn	varchar(50)	utf8mb4_unicode_520_ci	NULL
facebook	varchar(255)	utf8mb4_unicode_520_ci	NULL
twitter	varchar(255)	utf8mb4_unicode_520_ci	NULL
gtalk	varchar(50)	utf8mb4_unicode_520_ci	NULL
skype	varchar(50)	utf8mb4_unicode_520_ci	NULL
avatar	varchar(255)	utf8mb4_unicode_520_ci	NULL
signature	text	utf8mb4_unicode_520_ci	NULL
about	text	utf8mb4_unicode_520_ci	NULL
occupation	text	utf8mb4_unicode_520_ci	NULL
location	varchar(255)	utf8mb4_unicode_520_ci	NULL
last_login	datetime		-		0000-00-00 00:00:00
online_time	int(10) unsigned		NULL	MUL
rank	int(10) unsigned		-		0
like	int(10) unsigned		-		0
status	varchar(8)	utf8mb4_unicode_520_ci	NULL	MUL	active
timezone	varchar(255)	utf8mb4_unicode_520_ci	NULL
is_email_confirmed	tinyint(1)		-	MUL	0
secondary_groups	varchar(255)	utf8mb4_unicode_520_ci	NULL
fields	longtext	utf8mb4_unicode_520_ci	NULL

Indexes
PRIMARY	userid	Un	BTREE
groupid	groupid	0	BTREE
online_time	online_time	0	BTREE
posts	posts	0	BTREE
status	status	0	BTREE
is_email_confirmed	is_email_confirmed	0	BTREE

wp_wpforo_subscribes \| Rows: 51 \| Status: OK
subid	bigint(20) unsigned		-	PRI
itemid	bigint(20) unsigned		-	MUL
type	varchar(50)	utf8mb4_unicode_520_ci	-
confirmkey	varchar(32)	utf8mb4_unicode_520_ci	-	UNI
userid	bigint(20) unsigned		-	MUL
active	tinyint(1) unsigned		-		0
user_name	varchar(60)	utf8mb4_unicode_520_ci	-
user_email	varchar(60)	utf8mb4_unicode_520_ci	-

Indexes
PRIMARY	subid	Un	BTREE
fld_group_unq	itemid, type, userid, user_email	Un	BTREE
confirmkey	confirmkey	Un	BTREE
itemid_2	itemid	0	BTREE
userid	userid	0	BTREE

wp_wpforo_topics \| Rows: 109 \| Status: OK
topicid	bigint(20) unsigned		-	PRI
forumid	int(10) unsigned		-	MUL
first_postid	bigint(20) unsigned		-	MUL	0
userid	int(10) unsigned		-	MUL
title	varchar(255)	utf8mb4_unicode_520_ci	-	MUL
slug	varchar(255)	utf8mb4_unicode_520_ci	-	UNI
created	datetime		-	MUL	0000-00-00 00:00:00
modified	datetime		-	MUL	0000-00-00 00:00:00
last_post	bigint(20) unsigned		-	MUL	0
posts	int(11)		-		0
votes	int(11)		-		0
answers	int(11)		-		0
views	int(10) unsigned		-		0
meta_key	text	utf8mb4_unicode_520_ci	NULL
meta_desc	text	utf8mb4_unicode_520_ci	NULL
type	tinyint(4)		-	MUL	0
solved	tinyint(1)		-	MUL	0
closed	tinyint(1) unsigned		-		0
has_attach	tinyint(1) unsigned		-		0
private	tinyint(1) unsigned		-	MUL	0
status	tinyint(1) unsigned		-	MUL	0
name	varchar(50)	utf8mb4_unicode_520_ci	-
email	varchar(50)	utf8mb4_unicode_520_ci	-	MUL
prefix	varchar(100)	utf8mb4_unicode_520_ci	-	MUL
tags	text	utf8mb4_unicode_520_ci	NULL	MUL

Indexes
PRIMARY	topicid	Un	BTREE
slug	slug	Un	BTREE
forumid	forumid	0	BTREE
first_postid	first_postid	0	BTREE
created	created	0	BTREE
modified	modified	0	BTREE
type	type	0	BTREE
status	status	0	BTREE
email	email	0	BTREE
is_private	private	0	BTREE
own_private	userid, private	0	BTREE
forumid_status	forumid, status	0	BTREE
prefix	prefix	0	BTREE
tags	tags	0	BTREE
forumid_status_private	forumid, status, private	0	BTREE
last_post	last_post	0	BTREE
solved	solved	0	BTREE
title	title	0	FULLTEXT

wp_wpforo_tags \| Rows: 52 \| Status: OK
tagid	bigint(20) unsigned		-	PRI
tag	varchar(255)	utf8mb4_unicode_520_ci	-	UNI
prefix	tinyint(1) unsigned		-	MUL	0
count	int(10) unsigned		-		0

Indexes
PRIMARY	tagid	Un	BTREE
tag	tag	Un	BTREE
prefix	prefix	0	BTREE

wp_wpforo_usergroups \| Rows: 6 \| Status: OK
groupid	int(10) unsigned		-	PRI
name	varchar(255)	utf8mb4_unicode_520_ci	-	UNI
cans	longtext	utf8mb4_unicode_520_ci	-
description	text	utf8mb4_unicode_520_ci	NULL
utitle	varchar(100)	utf8mb4_unicode_520_ci	-
role	varchar(50)	utf8mb4_unicode_520_ci	-
access	varchar(50)	utf8mb4_unicode_520_ci	-
color	varchar(7)	utf8mb4_unicode_520_ci	-
visible	tinyint(1) unsigned		-	MUL	1
secondary	tinyint(1) unsigned		-	MUL	1

Indexes
PRIMARY	groupid	Un	BTREE
UNIQUE_GROUP_NAME	name	Un	BTREE
visible	visible	0	BTREE
secondary	secondary	0	BTREE

wp_wpforo_views \| Rows: 0 \| Status: OK
vid	int(10) unsigned	-	PRI
userid	int(10) unsigned	-	MUL
topicid	int(10) unsigned	-	MUL
created	int(11)	-

Indexes
PRIMARY	vid	Un	BTREE
userid_2	userid, topicid	Un	BTREE
user_topic	userid, topicid	0	BTREE
userid	userid	0	BTREE
topicid	topicid	0	BTREE

wp_wpforo_visits \| Rows: 307 \| Status: OK
id	bigint(20) unsigned		-	PRI
userid	bigint(20) unsigned		-	MUL
name	varchar(60)	utf8mb4_unicode_520_ci	-
ip	varchar(60)	utf8mb4_unicode_520_ci	-	MUL
time	int(10) unsigned		-	MUL
forumid	int(10) unsigned		-	MUL
topicid	bigint(20) unsigned		-	MUL

Indexes
PRIMARY	id	Un	BTREE
unique_tracking	userid, ip, forumid, topicid	Un	BTREE
userid	userid	0	BTREE
forumid	forumid	0	BTREE
topicid	topicid	0	BTREE
time	time	0	BTREE
ip	ip	0	BTREE
time_forumid	time, forumid	0	BTREE
time_topicid	time, topicid	0	BTREE

wp_wpforo_votes \| Rows: 3 \| Status: OK
voteid	int(10) unsigned	-	PRI
userid	int(10) unsigned	-	MUL
postid	int(10) unsigned	-
reaction	tinyint(4)	-		1
post_userid	int(10) unsigned	-

4 Replies

Sofy

Admin

(@sofy)

Joined: 8 years ago

Support Team

Posts: 5555

Jul 27, 2019 8:46 am

Reply to

manuel-b3

Thank you @manuel-b3,

However, this information says nothing about the issue. We'll need the information from the [ Errors & Issues ] tab. Please let us know if you see any issues there.

Also please let us know if you see any issues in the error.log file from your website root and debug.log file from /wp-content/ directory.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Anonymous20

(@anonymous20)

Joined: 10 years ago

Noble Member

Posts: 1599

Jul 27, 2019 9:03 am

Reply to

Sofy

Posted by: @sofy

Thank you @manuel-b3,

However, this information says nothing about the issue. We'll need the information from the [ Errors & Issues ] tab. Please let us know if you see any issues there.

Also please let us know if you see any issues in the error.log file from your website root and debug.log file from /wp-content/ directory.

@sofy could be also this:

"MySQL Version 5.6.43" ?

Sofy

Admin

(@sofy)

Joined: 8 years ago

Support Team

Posts: 5555

Jul 27, 2019 9:07 am

Reply to

Anonymous20

Hello @anonymous20,

On one of our test websites, there is the MySQL 5.6.44 version and there isn't such an issue. However, we'll check the 5.6.43 version as well.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Anonymous20

(@anonymous20)

Joined: 10 years ago

Noble Member

Posts: 1599

Jul 27, 2019 9:10 am

Reply to

Sofy

Posted by: @sofy

Hello @anonymous20,

On one of our test websites, there is the MySQL 5.6.44 version and there isn't such an issue. However, we'll check the 5.6.43 version as well.

I posted that because i remember reading problems here with 5.6 versions and people stuck with that version because their hoster can't update/upgrade the mysql version.

Posts: 1599

Anonymous20

Jul 27, 2019 9:09 am

(@anonymous20)

Noble Member

Joined: 10 years ago

Also it seems that site AND forum uses wp-rocket cache, and could also create problem. Just an idea.

No matter what some say, NO CACHE is working right with wpForo, WP-ROCKET included. Caching can create problems from harmless ones (showing old data) to major ones and conflicts.