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wpForo 1.x.x [Solved] Topic tags counter not working

21 Posts
4 Users
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Posts: 12
Topic starter
(@tmrques21)
Active Member
Joined: 2 years ago
Currently, the tags are appearing but the tags counter doesn't reflect the change. Hence I'd like to know how can we resolve this apart from looking into the cache plugins areas?
 
Remedy done
1. We have excluded the relevant components from the cache.
2. Read up error logs but to no avail.
wpForo Version
1.9.9
WordPress Version
5.6.5
7.3.29
20 Replies
Posts: 3653
Admin
(@chris)
Support Team
Joined: 2 years ago

@tmrques21,

Please Read this Topic about cache and do what mentioned in the topic. If this doesn't help you, let us know.

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Posts: 12
Topic starter
(@tmrques21)
Active Member
Joined: 2 years ago

Hello @chris, we have tried the cache solution, and still doesn't work. Is there other solutions we can look into? Thanks.

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1 Reply
Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3653

@tmrques21,

Please update your MySQL version to the latest.

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Posts: 12
Topic starter
(@tmrques21)
Active Member
Joined: 2 years ago

@chris, our DB is running on MariaDB 10.5.9 is there any compatibility issue others is facing as well?

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3 Replies
Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3653

@tmrques21,

Create a new topic and add a tag named Visa Related(You have one like that with the count 0) to the topic and check would the Tag count Increase from 0 to 1, let me know the result.

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(@tmrques21)
Joined: 2 years ago

Active Member
Posts: 12

@chris I've tested and the results remained the same.

 

Is there any other areas we missed out?

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Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3653

@tmrques21,

Sorry for the long response,

We will need administrator credentials to resolve the problem, Please Send the credential to info[at]gvectors.com

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Posts: 12
Topic starter
(@tmrques21)
Active Member
Joined: 2 years ago

@Chris, I've responded. Please refer to gVectors mailbox for the references. Thanks!

Looking forward to your response.

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3 Replies
Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3653

@tmrques21,

We didn't get any email from you.

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(@tmrques21)
Joined: 2 years ago

Active Member
Posts: 12

@chris I send you using my work email, tommy@php-cpa.com.sg could you please check again. Thanks.

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Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3653

@tmrques21,

Got the mail, we will let you know the result.

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