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[Solved] User unable to login

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How-to and Troubleshooting - wpForo 2.0
Last Post by Sofy 8 years ago
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Posts: 2
 DasMouse
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Aug 24, 2018 9:21 am
(@dasmouse)
New Member
Joined: 8 years ago
[#6559]

I have a user that can't seem to login. If the user tries to login with their user name an error returns "Invalid user name". As admin I was able to view his profile and confirm that his user name is registered. If the user logins with his email he gets the "Welcome back" greeting but it doesn't log him in. He still sees the option to register and login. We have a little over 10,000 user and he is the only one that is having this issue. 


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 DasMouse
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Aug 25, 2018 1:16 am
(@dasmouse)
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Joined: 8 years ago

The user had an invalid character in his name


Sofy
Posts: 5778
 Sofy
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Aug 25, 2018 12:56 pm
(@sofy)
Support Team
Joined: 8 years ago

Hi DasMouse,

Thank you for letting us know. 


In case you want to say thank you 😊

We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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