Hi,
I am experiencing a problem on https://www.alkohol-ade.com that has been discussed here before. A user cannot change his avatar a third time, and the admin cannot do it for him either. Unfortunately, the tips in the quoted post don't help either.
What I have already done unsuccessfully:
- checked the permissions in wp-content/uploads/wpforo/avatars/, path has 775, all images in it 664.
- then tried to change the image for the user as admin from useraccount, without success
- cleared all caches several times. Also cleared the cache in the browser I was controlling with several times (after each new attempt)
- checked if WPForo is excluded from WPRocket - it is
- then manually via ftp renamed the old avatar image of the user in wp-content/uploads/wpforo/avatars/, copied the desired new avatar image over and renamed it with the name of the old image. Of course all caches deleted again.
- deleted the old avatar image, so that only the new one is on the server, deleted caches, again in vain. Of course cleared the caches before checking
- in the browser where the page was checked, deleted all cookies, cache again, again in vain.
What else can I do?
Thanks for caring, Bernd
Hi @berndg,
Try deactivating your plugins one by one, There is a JS which makes changes on wpForo. It also can be an JS code added manually or by theme.
@chris Well, then the standard procedure, I will do at night. But maybe you can help me intellectually, where despite deleted old image and multiple deleted caches still comes the old image from. That can not be injected by another plugin there?
Anyway, thanks for caring!
We have the same problem with images. Users cannot change them. Did you determine if a specific plugin was the problem or do you have any other solutions? Maybe you could list the plugins you use here and we could try to determine which of them we also use. Thanks.
@starman71 Yes, I found out exactly last night. There is obviously a conflict (of whatever kind) between WPForo and the plugin WebP Converter for Media by Mateusz Gbiorczyk. If the plugin is disabled, at least I as admin can change the image.
I suspect that WebP creates a new folder structure that WPForo doesn't know about, but don't know for sure. Would not like to miss the plugin because it brings a real speed advantage (we have blog and forum on www.alkohol-ade.com at the same time).
@starman71 Edit: After re-activating the WebP-Plugin the old avatar magically reappears ...
We don't have that plugin but I did find something curious that maybe someone can give advice on. When you try to change the avatar, it actually changes in the faint background image it picks up from the new image you desire but the main previous image doesn't update. Anyone know why that would be?
Starman, I understood that this plugin is not your problem. Nevertheless, my problem was solved by
Maybe this gives you a hint where to look for the reason.
Yours, Bernd
