For some of my users: they have a user group listed in their user record, but are not appearing in the actual usergroup when I open it from the "usergroup" menu under wpForo. Why are they not listed and where have they gone? Please see the video below for what I mean.
https://www.loom.com/share/bb90a4540b2742bbbe7f5ae58c4fecf7
Thanks for the help. But the troubles continue because users seems to be moving by themselves from an active usergroup (where we want them) to a non-active usergroup by some means we can't identify. The video below gives a specific example:
https://www.loom.com/share/7dd9990110304465b05067a7db6fdee6
Thanks for the video,
Please Navigate to wpForo > Usergroups, Edit Active and non-active usergroups, take a screenshot of the usergroup options(full size so you won't miss any option)
@chris Hi Chris, any further thoughts on this issue? Please note the additional finding I wrote in the post below about how logging in seems to remove users from their usergroup.
