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[Solved] Users not appearing in usergroup list for some reason

21 Posts
2 Users
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Posts: 17
Topic starter
(@ldpconnect)
Eminent Member
Joined: 9 months ago

For some of my users: they have a user group listed in their user record, but are not appearing in the actual usergroup when I open it from the "usergroup" menu under wpForo. Why are they not listed and where have they gone?  Please see the video below for what I mean.

wpForo Version
2.1.5
WordPress Version
6.1.1
Topic Tags
20 Replies
Posts: 3652
Admin
(@chris)
Support Team
Joined: 2 years ago

Hi @ldpconnect,

Try to search that user with the nickname "AmyHayes" and not the last name.

Posts: 17
Topic starter
(@ldpconnect)
Eminent Member
Joined: 9 months ago

Thanks for the help.  But the troubles continue because users seems to be moving by themselves from an active usergroup (where we want them) to a non-active usergroup by some means we can't identify.  The video below gives a specific example:

2 Replies
Admin
(@chris)
Joined: 2 years ago

Support Team
Posts: 3652

@ldpconnect,

Thanks for the video,

Please Navigate to wpForo > Usergroups, Edit Active and non-active usergroups, take a screenshot of the usergroup options(full size so you won't miss any option)

(@ldpconnect)
Joined: 9 months ago

Eminent Member
Posts: 17

@chris Hi Chris, any further thoughts on this issue?  Please note the additional finding I wrote in the post below about how logging in seems to remove users from their usergroup.

Posts: 17
Topic starter
(@ldpconnect)
Eminent Member
Joined: 9 months ago

Sure thing.  Images attached.

Posts: 17
Topic starter
(@ldpconnect)
Eminent Member
Joined: 9 months ago

And second image

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