Dear Sofy, 
Thank you for the reply. We already sent the relevant information to the support email. 

Regards,

Dear Sofy,

I apologize that the previous email I sent to the support team is in the mode that does not allow copy/paste the email contents -- which make the team inconvenient. I already sent them again in a normal mode.

Regards,

Thank you labradorman,

We've got your email. We'll check it and back to you asap. 

Dear Sofy and team,

Thanks for all your super help! To show our gratitude, we already bought 4 of your great plugins!

Best Regards,
Labradorman

Thank you very much labradorman!