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[Solved] Emoticons showing up as ????

10 Posts
2 Users
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Posts: 15
Topic starter
(@markahunt)
Eminent Member
Joined: 1 year ago

Hi,

I've looked through the support forum and there seems a few responses to why emoticons in post replies should be showing up in posts as ???? 

I've checked the database format all good there (utf8mb4_unicode_520_ci)

When I compose the post they show up in the tinymce editor ok and then the preview ok - with the element snippet:

<p>Testing emoticons.... <img draggable="false" role="img" class="emoji" alt="😀" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f600.svg"> <img draggable="false" role="img" class="emoji" alt="😍" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f60d.svg"> <img draggable="false" role="img" class="emoji" alt="😐" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f610.svg">&nbsp;</p>

But inspecting the subsequent post I'm getting:

<p>Testing emoticons.... ???? ???? ???? ????&nbsp;</p>

 

I've tested emoticons in a normal page and they are ok they show up.

Any ideas?

 

Thanks for your help!

Mark

9 Replies
Chris
Posts: 3650
(@chris)
Famed Member
Joined: 3 years ago

Hi @markahunt,

Please provide page URL.

3 Replies
(@markahunt)
Joined: 1 year ago

Eminent Member
Posts: 15

@chris Ok thanks for quick reply how can I IM you the details (can't see the message icon)?

I need to give you some account details its not a public forum

 

(@markahunt)
Joined: 1 year ago

Eminent Member
Posts: 15

@chris Hi to try and move this along a bit I've included 2 screenshots, first shows the post reply editor with 3 emoticons, the emoticons dropdown and the preview which shows them rendered ok. 

The second screen shot is what happens when you post the reply - you get ????.

I'm not seeing any console errors so its not file access or permissions (?) but an inability to decode the emoticon codes. But the preview does it ok so I'm a bit stuck.

I don't see this on my localhost test installation seems to work fine. So there's obviously a difference in setup between my staging area but I can't see it. Any any help appreciated.

Also I see the same behaviour in the PM add on I'm testing. Exactly the same.

Happy to supply site details but not on a public forum.

 

Let me know and thanks for the help.

Mark

(@markahunt)
Joined: 1 year ago

Eminent Member
Posts: 15

and the second screenshot...

Chris
Posts: 3650
(@chris)
Famed Member
Joined: 3 years ago

@markahunt,

Send the account credentials to info[at]gvectors.com, mention this topic in the email, and let me know here that you have sent the email.

 

Posts: 15
Topic starter
(@markahunt)
Eminent Member
Joined: 1 year ago

Hi Chris in the mean time I have managed to resolve it with help from my hosting (Krystal.uk  who were very good). But it may be worth noting for other users with the same issue.

A change of php extension fixed it - disabling mysqli and enabling nd_mysqli resolved the issue. Apparently this is a more updated version.

But anyway fixed now but thanks for coming back to me.

Mark 

3 Replies
Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@markahunt,

Thanks for the Info.

(@markahunt)
Joined: 1 year ago

Eminent Member
Posts: 15

@chris Hi not related to this issue but I've posted an issue on the Advanced Attachments (paid) plugin forum and no one seems to be answering there? - whereas this forum is active.

Could you ask someone to take a look please looks like a bug to me.

Thanks appreciate it.

Mark

Chris
(@chris)
Joined: 3 years ago

Famed Member
Posts: 3650

@markahunt,

Waiting for the Dev response.