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Notification not triggered for moderated forum  

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xhlatky
Posts: 16
 xhlatky
Topic starter
November 28, 2020 7:50 pm
(@xhlatky)
Active Member
Joined: 9 months ago

Hi

When i post a new topic as a normal user i see in the logs that no notification is triggered after the topic is approved. However if i do it as moderator, and approval is not needed, then the notification goes to all the subscribed users

 

Any idea or similar observations?

Topic Tags
email notification modeartion notifications
3 Replies
Martin
Posts: 688
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 Martin
Moderator
November 30, 2020 6:41 am
(@martin)
Support Team
Joined: 5 years ago

Hi @xhlatky,

The notification is triggered if there are some subscribed user to that topic or to that forum. There'll not be any notification if there are no subscribers. 

In any case, if there is a real issue, this is something we cannot help to debug. wpForo doesn't have such problem for sure. This is a site specific issue, or even user/email specific issue. Please read this points, maybe some of them is related to your case: https://wpforo.com/community/faq/not-receiving-automatic-replynotificationconfirmation-emails/#post-5344

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xhlatky
Posts: 16
 xhlatky
Topic starter
November 30, 2020 9:01 pm
(@xhlatky)
Active Member
Joined: 9 months ago

well i did a simple test and on a specific forum with new topic subscribers, notification came when moderator created a topic and didnt come when non-moderator created. it's kind of convincing me...

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xhlatky
Posts: 16
 xhlatky
Topic starter
December 7, 2020 10:11 am
(@xhlatky)
Active Member
Joined: 9 months ago

i can also give you access... how do we debug this?

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