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[Solved] After initiating a Jetpack backup, my WPForo management is disrupted

kylededi · 2024-05-10T18:56:05Z

I downloaded a plugin that caused my WordPress Admin Dashboard to crash. I used Jetpack to revert to a day-old version where everything was working great, but my WPForo reverted to it's stock form, with no posts or comments, and the original forum categories. At WPForo's dashboard, it prompts that there is a WPForo Database Update problem, and to use the Troubleshoot to correct it. If I let the troubleshooter button correct the issue, I suddenly have three different categories in my WP Dashboard: WPForo, StormCloud Forum (my blog's forum), and then the stock "Forum" one. On my forum, it shows some of the old comments, but incorrectly attributes them to one author, and on another the comments are hidden altogether. On the original articles, the comments show correctly with no issues. Please help me correct this. It's incredibly confusing and I'm at a lost of how to fix it. If it helps, I did delete the plugin that caused the issues.

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How-to and Troubleshooting

Last Post by Sofy 1 year ago

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Sofy

Admin

May 15, 2024 8:49 am

(@sofy)

Support Team

Joined: 8 years ago

Dear @kylededi

The recommended solution in this case is to contact your hosting support and request a backup of your website.

Please note that we're not familiar with how Jetpack backs up the database, and it may not include the wpForo tables.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 8

kylededi

Topic starter

May 17, 2024 7:43 pm

(@kylededi)

Active Member

Joined: 1 year ago

@sofy Can I hire someone from your team to take a look into this? The cross-posting is still de-synced and not working properly, but all other aspects of my website are functioning properly. For whatever reason, some of the WPDiscuz comments aren't properly syncing with the Forum, and the forum isn't showing the proper "Last Post" notification.

My concern is going back-and-forth between WordPress support and GVector support and not getting the problem addressed. I'd be fine hiring for the troubleshooting package, preferably with further assistance in setting up the rest of the forum.

Please let me know - I'd really like to get this resolved ASAP.

1 Reply

Sofy

Admin

(@sofy)

Joined: 8 years ago

Support Team

Posts: 5483

May 18, 2024 12:28 pm

Reply to

kylededi

@kylededi,

The pro support can be found here: https://wpforo.com/pro-support/#plugin-support

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.