Notifications
Clear all

wpForo 1.x.x Conformation email not being sent out

7 Posts
3 Users
5 Likes
331 Views
jeanne
Posts: 76
Topic starter
(@jeanne)
Trusted Member
Joined: 5 years ago

Good afternoon- we are having an issue where new users have to be sent a confirmation email to complete registration. Unfortunately this email is not being sent out. Our wordpress site is correctly sending out notifications and ticket emails so we have determined it is not a hosting issue. The users are being added to inactive users and I am receiving the email saying a new user has registered. How can I check the wpforo email process?

6 Replies
dimalifragis
Posts: 1638
(@dimalifragis)
Noble Member
Joined: 2 years ago

wpForo doesn't send any emails by itself. All email is "queued" out to Wordpress core. So it is some other issue, hosting, spam, or whatever.

To find out what is wrong, install some detailed SMTP (out mail) with extended logs and check the logs to see if an email is delivered or not. And if not, why.

(Maybe Sucuri is blocking it, who knows)

Reply
dimalifragis
Posts: 1638
(@dimalifragis)
Noble Member
Joined: 2 years ago

I see that is not a new issue but an old one and several suggestions have been already been offered to you:

https://wpforo.com/community/how-to-and-troubleshooting-2/email-notifications-to-admin-and-users-suddenly-stopped/#post-53017

Reply
2 Replies
jeanne
(@jeanne)
Joined: 5 years ago

Trusted Member
Posts: 76

@dimalifragis Thank you for replying and I apologize for not finding that earlier question I'd asked last April. 

Much of the problem was resolved but there remained a problem I had not realizing I was having, which is the one I mentioned above--that new users are not able to complete their registration because they never receive an email from the site enabling them to confirm their registration. 

As you have suggested, I have now installed an smtp plugin and will begin monitoring the issue for a hopefully positive result. 

Reply
Daveh
(@daveh)
Joined: 1 year ago

Active Member
Posts: 5

@dimalifragis I am working with Jeanne to help her resolve these issues and would greatly appreciate your insight.  

Regarding the previous post we have already checked with the hosting to make sure that emails are being sent out correctly and not blacklisted.  

We are getting notifications emails and woocommerce order updates

WP-MAIL-SMTP- shows notification email was sent of a new user registering to admin

WP-MAIL-SMTP- NO email was generated for the new user for confirmation.

New user is shown in the inactive members section of forum

Password reset: Password reset for the new user does send correctly to that user and shows in wp-mail-smtp

I have checked the forum error logs and nothing to show what could be causing this.  Are there other WordPress/compatibility issues that we should check into?

I am attaching the settings we are using for the new user email that overwrites the wordpress functionality.

Reply
dimalifragis
Posts: 1638
(@dimalifragis)
Noble Member
Joined: 2 years ago

So there is NO email generated for NEW USERS to confirm? Right?

What i would do is

(1) Enable Wordpress Debug to a LOG and check it after a few registrations

(2) Disable plugins until i find the conflict

There are no mysteries in WP, debug will show what is wrong.

Reply
dimalifragis
Posts: 1638
(@dimalifragis)
Noble Member
Joined: 2 years ago

And please start by REMOVING a Stray scripts from the end of all your pages, they are maybe causing issues. Not sure what they are and they are inproperly added.

 

<script>'undefined'=== typeof _trfq || (window._trfq = []);'undefined'=== typeof _trfd && (window._trfd=[]),_trfd.push({'tccl.baseHost':'secureserver.net'}),_trfd.push({'ap':'cpbh'},{'server':'a2plvcpnl257203'}) // Monitoring performance to make your website faster. If you want to opt-out, please contact web hosting support.</script>

 

<script src='https://img1.wsimg.com/tcc/tcc_l.combined.1.0.6.min.js'></script>
Reply
Share: