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Error: Cant send report email

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nalin_duminda
Posts: 13
 nalin_duminda
Topic starter
December 11, 2020 10:53 am
(@nalin_duminda)
Active Member
Joined: 2 years ago

As you can see in this screenshot, when you submit the report post form this error comes.
Email also not going.

We are using Sengrid.

3 Replies
Alvina
Posts: 1873
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 Alvina
Moderator
December 11, 2020 11:24 am
(@alvina)
Member
Joined: 3 years ago

Hi @nalin_duminda,

Please follow this support topic: https://gvectors.com/forum/general-questions/cant-send-report-email/

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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nalin_duminda
Posts: 13
 nalin_duminda
Topic starter
December 11, 2020 1:40 pm
(@nalin_duminda)
Active Member
Joined: 2 years ago

Before I write to you'll I checked this. Installing this plugin doesn't help as https://wordpress.org/plugins/post-smtp/

It creates conflict with Sendgrid.

If I send the logins to the site can you all check?

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1 Reply
Robert
 Robert
Admin
(@robert)
Joined: 6 years ago

Support Team
Posts: 8967
Robert - Twitter
December 11, 2020 3:37 pm
Reply tonalin_dumindanalin_duminda

@nalin_duminda,

This issue doesn't have direct relation to wpForo. The email sending functions are located in WordPress and in your hosting server. wpForo only asks those functions to send some email, that's why there is no way to fix this from wpForo side.

1. wpForo can help you see whether the PHP mail() function is available. Navigate to Dashboard > Forums > Tools > Debug > Errors & Issues tab and check errors.

2. Disable all other plugins temporarily and test it again. If the issue is fixed, activate them back one by one and test after each plugin activation, so you can find the problem maker.

3. Also, make sure you've set valid email for "FROM Email Address" and "Forum Admins email addresses" options in Dashboard > Forums > Settings > Email Tab.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
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