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[Solved] Members page not shown to moderators

 
How-to and Troubleshooting
Last Post by mike_netinfo 2 years ago
14 Posts
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Posts: 24
 mike_netinfo
Topic starter
May 24, 2023 7:20 am
(@mike_netinfo)
Trusted Member
Joined: 5 years ago

Hi,

 

As you can see in the attached image, moderators see an empty page when visiting the Members page. What am i doing wrong please?

 

Thank you


13 Replies
Chris
Posts: 3611
 Chris
May 24, 2023 10:36 am
(@chris)
Famed Member
Joined: 4 years ago

Hi @mike_netinfo,

Please make sure that you don't have any PHP errors.


In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 24
 mike_netinfo
Topic starter
May 24, 2023 10:54 am
(@mike_netinfo)
Trusted Member
Joined: 5 years ago

Hi,

 

Thanks for the reply. There are no PHP errors. As an admin i can see that page. But as a moderator (editor), i just see an empty page. Are there any settings or permissions i need to give?

 

 


11 Replies
dimalifragis
 dimalifragis
(@dimalifragis)
Joined: 6 years ago

Famed Member
Posts: 2601
May 24, 2023 11:00 am
Reply tomike_netinfo

@mike_netinfo How did you check for php or other errors?


 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
May 24, 2023 11:52 am
Reply todimalifragisdimalifragis

@dimalifragis I enabled display errors through wp-config.php and reloaded the members page.


dimalifragis reacted
 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
May 29, 2023 7:20 am
Reply tomike_netinfo
dimalifragis

Hi,

 

Any updates on this please?

 

thank you


Chris
 Chris
(@chris)
Joined: 4 years ago

Famed Member
Posts: 3611
May 29, 2023 1:50 pm
Reply tomike_netinfo
dimalifragis

@mike_netinfo,

Please provide admin access to your website, send the credentials to info[at]gvectors.com, mention this topic in the email and let me know here that the email is sent.

Write wpForo Credentials in the Subject.

Thanks


In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
Jun 06, 2023 6:50 am
Reply toChrisChris
dimalifragis

@chris Hi,

email with the credentials has been sent on May 29th, but i did not get any reply since then.

Can i please have an update? 

 

Thank you


Chris
 Chris
(@chris)
Joined: 4 years ago

Famed Member
Posts: 3611
Jun 06, 2023 12:19 pm
Reply tomike_netinfo
Chris

@mike_netinfo,

I'm sorry for the late response.

We have checked your website and didn't face any issue with any of wpForo pages.

Try to log in with incognito and see what you get.

Please see the video: https://app.screencast.com/0ckuX43ehY47j


In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
Jun 06, 2023 12:51 pm
Reply toChrisChris
Chris

@chris Hi,

Thanks for the reply!

As i mentioned, the issue is with the moderators account. Not the admin one. I already shared a moderators login details in the email i 've sent.

 

Thanks


Chris
 Chris
(@chris)
Joined: 4 years ago

Famed Member
Posts: 3611
Jun 12, 2023 10:20 am
Reply tomike_netinfo
Chris
Chris

@mike_netinfo,

We have sent you email with no response.

The Password for the moderator account(leah) is wrong.
Please recheck it.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
Jun 12, 2023 11:02 am
Reply toChrisChris
Chris

@chris Hi,

I replied again now with the correct credentials.

 

THank you


Chris
 Chris
(@chris)
Joined: 4 years ago

Famed Member
Posts: 3611
Jun 12, 2023 12:23 pm
Reply tomike_netinfo
Chris
Chris

@mike_netinfo,

Please navigate to Dashboard > wpForo > Usergroups, edit moderator Usergroup, enable Dashboard - Manage Usergroups or/and Dashboard - Manage Members


In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

 mike_netinfo
(@mike_netinfo)
Joined: 5 years ago

Trusted Member
Posts: 24
Jun 12, 2023 12:32 pm
Reply toChrisChris
Chris

@chris thank you so much! It worked


Chris reacted
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