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wpForo 1.x.x [Solved] Notification email formatting

6 Posts
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Posts: 75
Topic starter
(@maxelio42)
Estimable Member
Joined: 6 years ago

Hi,

It seems that the [reply_desc] and [topic_desc] shortcodes used in the notification emails don't translate the text formatting through the process, when the notification emails are created : no more line breaks, no more bold or italic text, ... see my sample in the attached image (for the line break, but it's the same problem with other formattings).

Is there a possibility to preserve this formatting in the emails?

Thanks for your answer !

5 Replies
Sofy
Posts: 4790
 Sofy
Admin
(@sofy)
Support Team
Joined: 7 years ago

Hi @maxelio42,

We'll check this and back to you asap. 

In any case, it'll be easy for us to check if you provide us your forum URL. Please leave it here. 

Posts: 75
Topic starter
(@maxelio42)
Estimable Member
Joined: 6 years ago

I'm sorry but our site is under construction at this time, and only a small, private part of the forum is used for the needs of the design team.

Anyway, if other screen captures can help you to find a solution (settings screen or else), it will be a pleasure for me to send them to you.

2 Replies
Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4790

@maxelio42,

Sure please send us some screenshots. It'll be helpful for our team. 

Sofy
 Sofy
Admin
(@sofy)
Joined: 7 years ago

Support Team
Posts: 4790

ok @maxelio42,

The screenshots are not necessary anymore. wpForo developers found the reason for the issue. It'll be fixed in the next version release (no ETA). 

Posts: 75
Topic starter
(@maxelio42)
Estimable Member
Joined: 6 years ago

OK, thanks.