Notifications

Clear all

Limited Support

Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.

[Solved] Posting "New topic" display conflict with WP Theme

How-to and Troubleshooting

Last Post by JorgeW 2 years ago

7 Posts

2 Users

4 Reactions

971 Views

RSS

Posts: 107

JorgeW

Topic starter

Dec 11, 2023 1:34 am

(@jorgew)

Estimable Member

Joined: 6 years ago

Hi,

I'm using wpForo in our forum under the WP theme "Holyday Plus" which worked fine until last wpForo 2.2.7 (or maybe earlier?).

When someone tries to post a new topic on their smartphones AND they open the editor to "full screen", suddenly there appears a black intruder over the editing window: the forum main menu.

I can replicate the issue on a laptop by reducing browser tab-window width to anything below 750px.

- Is there a way to avoid this issue?

Thanks.

smartphone-format-conflict.jpg

format-conflict.png

NO-format-conflict.png

This topic was modified 2 years ago 5 times by JorgeW

6 Replies

Posts: 396

BlackRaz

Admin

Dec 11, 2023 12:28 pm

(@blackraz)

Contributor

Joined: 9 years ago

Hi @jorgew,

There is a conflict with the WordPress theme. From your screenshots, we can see that the WordPress theme menu is visible on the mobile version. You can fix that using the CSS code. For more help, we require your website URL.

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

5 Replies

JorgeW

(@jorgew)

Joined: 6 years ago

Estimable Member

Posts: 107

Dec 11, 2023 6:31 pm

Reply to

BlackRaz

Hi @blackraz

For more help, we require your website URL.

Our forum is a private one and I'm not allowed to do that.

What else should I do?

BlackRaz

Admin

(@blackraz)

Joined: 9 years ago

Contributor

Posts: 396

Dec 12, 2023 10:12 am

Reply to

JorgeW

@jorgew

You can request assistance from our Pro Support team and provide private information about your website. Our Pro Support team will help you.

https://wpforo.com/pro-support/

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

JorgeW

(@jorgew)

Joined: 6 years ago

Estimable Member

Posts: 107

Dec 12, 2023 2:50 pm

Reply to

BlackRaz

@blackraz

You can request assistance from our Pro Support team and provide private information about your website. Our Pro Support team will help you.

I could do that but not until our forum goes public, which may take years. For now, this option is not possible.

Is there any other way??

Although I'm no programmer, I could try to understand CSS code, our forum (wpForo 2.2.7) has been already customized a bit to meet our needs.

This post was modified 2 years ago by JorgeW

BlackRaz

Admin

(@blackraz)

Joined: 9 years ago

Contributor

Posts: 396

Dec 12, 2023 3:17 pm

Reply to

JorgeW

@jorgew

There is no alternative. Your forum is private, and we don't expect you to disclose your domain and login password publicly. Instead, you just need to request our Pro Support Team via email and send the private URL. This information will be visible only to some members of our Pro Team, so there's no need to worry about privacy.

The website URL is required to allow our developers to inspect the HTML elements on your website. This will help us find the problematic element and use CSS code to disable it only for mobile devices.

In case you want to say thank you !) We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.