I have an issue with my forum. In the photo I attached, you can see my account on my forum. The large fox avatar is the one I use in the forum, and the smaller one in the 'my profile' sidebar is the one I use as my Wordpress avatar to post articles. Why are they mixing? I need the 'my profile' sidebar one to be the forum avatar of the fox. Any help would be appreciated! Thanks!
Hi @caleb-ellis,
It seems there is a cache issue.
Please follow the steps below:
1. Please navigate to Dashboard > Forums > Dashboard admin page, click on the [Delete all caches] and [ Delete User Cache] button.
2. If you have a cache plugin installed exclude the wpForo forum page from your cache plugin. Here is good information about that: https://wpforo.com/community/faq/wpforo-and-cache-plugins/
3. Delete all caches and press CTRL+F5(twice) on the frontend and check again.
@alvina I followed your instructions but it is still not working! (I don't have a cache plugin, only Bluehost's cache options. I attached a photo of those options.) I have it on 'Assets Only' because the forum will update often, but if you think the settings should be different, that's fine
@alvina Yeah, I've gone through everything and I can't fix it! Here is the link to my site: https://lightuntodarkness.com/
Please let us know does this happening for all users?
If yes please register some new testing user and leave the user's login details here to allow us to check it.
I've set the topic private, so the login details can be left without any worries.
Username: Test Guy
Password: 123456
Email: joshua_ellis@lightuntodarkness.com (This email is currently not used)
I added a link to a generic fox photo for the test user's profile pic, but it is not appearing. You can take a look. Thanks!
@alvina If you go to the user's profile page, the pic is there, but not on the side bar.
@alvina Any word on how it's going?
This is a plugin conflict for sure. Please deactivate the plugins one by one and check after each deactivation. We may suggest you at first deactivate the cache and the Smush plugins.
@sofy I'll check it out. Thanks!