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wpForo 1.x.x [Solved] Trouble with Login and Logout States (Nav buttons disappear)

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activatevision
Posts: 38
Topic starter
(@activatevision)
Eminent Member
Joined: 3 years ago

Hello,

I am trying to help a very active State Employment forum that utilizes WPForo. There are frustrations as the login disappears after logging out. Sometimes the home button as well. I need to fix this ASAP. But I cannot figure out how to do that. Someone tried to help me last week pointing out that he sees some 404 pages. But it's not clear what to do with that information. The site is: oceact.org. This issue doesn't happen every time. The forum cache was emptied approx a month ago. I disabled WP cache for the time being.

Here is what a Forum member reported last week: 

"...the log in page is not fully loading and  then it says you are logged in but only has a top and bottom banner and no content. I refreshed my computer and it went away. But today I saw the same thing. Just wanted to flag you on this."

Would log in info help?

13 Replies
Robert
Posts: 9912
Admin
(@robert)
Support Team
Joined: 7 years ago

@activatevision,

This is a cache issue. Please read the following topics and exclude the forum page form your cache plugin as soon as possible. Once it's excluded, delete all caches and purge CDN if you have:

https://wpforo.com/community/faq/wpforo-and-cache-plugins/

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dimalifragis
Posts: 1813
(@dimalifragis)
Noble Member
Joined: 3 years ago
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Robert
Posts: 9912
Admin
(@robert)
Support Team
Joined: 7 years ago

@activatevision,

It seems you have a different forum pages with a different set of menus. Could you please leave your forum URL?

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10 Replies
activatevision
(@activatevision)
Joined: 3 years ago

Eminent Member
Posts: 38
Robert
Admin
(@robert)
Joined: 7 years ago

Support Team
Posts: 9912

@activatevision,

I think you have a custom code (perhaps in the functions.php file of WP theme), which remove the login/reg menus from the home page. Or the menus have some custom options to show/hide on some pages, just edit menus and check all theme. Maybe you have some menu managing plugin or so. In any case this is not wpForo core issue, this is a result of 3rd party solutions and I don't have any chance to determine it. You should find it yourself.

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activatevision
(@activatevision)
Joined: 3 years ago

Eminent Member
Posts: 38

@robert

Hello, I've tried several things to fix this. And now they can't log in at all. There was nothing odd in the php code that I could find. I installed a menu plug in and the result only shows up while logged in. When I log out everything in the menu disappears. 

Can I get you logged in to double check my WP Foro menu set up? Just to be sure.

I would really appreciate it. We are really stuck. 

I enabled debug mode for you if that is helpful. Whatever it takes. We are now in crisis mode as Moderators cannot log in.

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Robert
Admin
(@robert)
Joined: 7 years ago

Support Team
Posts: 9912

@activatevision,

Ok, please send the admin login details to support[at]gvectors.com email address. We'll check it within next 12-24 hours.

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activatevision
(@activatevision)
Joined: 3 years ago

Eminent Member
Posts: 38

@robert

I sent that email yesterday ... just waiting. Thank you. I hope the team looks at it soon due to the urgency - this is a state agency dealing with employment issues and rely heavily on the forum. The moderators can't log in at the moment. Thank you again.

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Robert
Admin
(@robert)
Joined: 7 years ago

Support Team
Posts: 9912

@activatevision,

we didn't find any issue. The menu works fine.

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activatevision
(@activatevision)
Joined: 3 years ago

Eminent Member
Posts: 38

@robert

I appreciate you and the team looking further into it. 

I wrote an email back with this video to show how the menu disappeared on the home page of the site. Though, I now see it on the forum community page which is great news as long as it is stable. It has been on and off.

https://www.loom.com/share/0ad8ce8bcf3949449e9410f6c10b9a8e

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dimalifragis
(@dimalifragis)
Joined: 3 years ago

Noble Member
Posts: 1813

@activatevision

This "sessions" lost issues usually come from some cache you may have.

I told you to an other similar topic about it.

What is "et-cache" you have?

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Robert
Admin
(@robert)
Joined: 7 years ago

Support Team
Posts: 9912

@activatevision,

This issue has not any relation to wpForo plugin. This is either divi settings issue or a hard codded hook somewere in your WordPress. It also could be a server side cache issue.

Here is the proof. I disconnected the menu from the top and footer secondary menu locations, but menu items still available on the home page (Forum Home) and on the forum page (All three menu items). Could you please explain why the menus are still there if the menu is disconnected?

 

So, the menus are not controlled by the menu settings, they are cached or are being inserted by other functions. So, first contact Divi theme support, then contact your hosting support and make sure there is no any server side caches.

Don't forget to connect the secondary menu to the top and footer locations. I left it disconnected. Once the issue is solved by Divi or Hosting your menus should be disappeared from the top and footer, and you'll be able to add them in the menu settings as usual, and the menus will work fine for sure.

 

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activatevision
(@activatevision)
Joined: 3 years ago

Eminent Member
Posts: 38

@robert & @dimalifragis

Thank you so much for your help to zero in on the actual problem.

Indeed is was a cache issue on the server side. After trouble shooting through the theme thoroughly, I then disabled SG Optimizer dynamic cache (super-cache) and that is what fixed the issue. 

I will definitely leave a review. Thank you for your time and expertise.

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