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exekutive
Posts: 42
 exekutive
Topic starter
June 10, 2021 6:36 pm
(@exekutive)
Eminent Member
Joined: 2 years ago

After around a day, topics become 'unread' all by themselves, even though nothing has been added. (Title in bold typeface)

8 Replies
Robert
Posts: 9090
Robert - Twitter
 Robert
Admin
June 11, 2021 5:25 am
(@robert)
Support Team
Joined: 6 years ago

It depends on your login/logout status. Also, the browser caches may have been deleted. In any case, I'd recommend click the [mark all unread] button in the forum footer.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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exekutive
Posts: 42
 exekutive
Topic starter
June 13, 2021 3:13 am
(@exekutive)
Eminent Member
Joined: 2 years ago

it happens whether I log out or not.

so the unread status is stored in my browser, and not on the server? That's a strange way to do it. There is no [mark all unread] link, but even if there was, why would I want to click it. I don't want them marked unread. I want the ones I've already read to be ... read. (??)

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1 Reply
Robert
 Robert
Admin
(@robert)
Joined: 6 years ago

Support Team
Posts: 9090
Robert - Twitter
June 13, 2021 6:40 am
Reply toexekutiveexekutive

@exekutive ,

It stores info in both places (browser and server). And yes, this depends on your login/logout stats. it starts tracking your read topics when it detects who are you. So you should be login to let forum know who are you.

The button is here, and I recommend click it to reset all incorrect things.

 

You should turn on the footer statistic to see it.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
exekutive
Posts: 42
 exekutive
Topic starter
June 17, 2021 5:36 pm
(@exekutive)
Eminent Member
Joined: 2 years ago

Yes, I'm always logged in, so it should know that I've read the topics. It just seems to forget the read status of all topics after a day or so. Admins have not turned on footer statistics.

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exekutive
Posts: 42
 exekutive
Topic starter
June 18, 2021 6:51 am
(@exekutive)
Eminent Member
Joined: 2 years ago

other members experience the same thing

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3 Replies
Robert
 Robert
Admin
(@robert)
Joined: 6 years ago

Support Team
Posts: 9090
Robert - Twitter
June 19, 2021 1:46 pm
Reply toexekutiveexekutive

@exekutive,

Then ask them to click the same [Mark all read] link.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
exekutive
 exekutive
(@exekutive)
Joined: 2 years ago

Eminent Member
Posts: 42
June 23, 2021 6:26 am
Reply toRobertRobert
exekutive

@robert that's your solution?

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Robert
 Robert
Admin
(@robert)
Joined: 6 years ago

Support Team
Posts: 9090
Robert - Twitter
June 23, 2021 4:21 pm
Reply toexekutiveexekutive
Robert
exekutive

@exekutive,

Because this is a user and website specific issue, we cannot provide other debugging ways and solutions. So using that button will reset the logs and may stop the issue. This is not a general issue, this is not a bug, and we don't have any other ways to help you.

I'm sorry, but we cannot debug each line of codes in your website and plugins you're using, this may be a conflict with other plugins or server specific issue. In any case, this is out of our support, for sure.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Reply
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