FYI, I've been able to resolve this issue. Here's the fix in case others have the same problem. It's a conflict with WPfusion: It was an issue wit...

@chris Yes, it looks like our developer figured out the problem. I'm not sure exactly what it was, but he said something like a setting was set at "s...

@chris It doesn't seem to have made a difference. Please see the video below:

@chris This is done and an email should now be with you with your access credentials. I wasn't able to edit the content of that email, but it should ...

@chris I have hired a developer to deactivated every plugin over the past two days (and theme) to find conflicts and the problem still exists. Are the...

@chris I haven't messed with the plugins, no. I'm not qualified to do that sort of thing, and my developers are immensely slow - hence my interest in...

@chris Do you guys offer a service to fix this? I bought your Polls add-on and am very enthusiastic about launching this community forum. It's all se...

@chris Hi Chris, any further thoughts on this issue? Please note the additional finding I wrote in the post below about how logging in seems to remov...

Just noticed something else going on that might be helpful for you to know. The user is moved out of the "active" usergroup into the "Inactive" user ...

And second image  Inactive-Usergroup.jpg

Sure thing. Images attached.  Active-Usergroup.jpg

Thanks for the help. But the troubles continue because users seems to be moving by themselves from an active usergroup (where we want them) to a non-...