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[Closed] why are you guys messing up with our forum arrangements?

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Chinese Scientist
Posts: 85
Topic starter
(@chinese-scientist)
Estimable Member
Joined: 5 years ago

why are you disarranging our sub forums? and rearranging them to other forums and even removing sub forums and making them entirely a forum of their own without subforums??

why do you do that?

20 Replies
Posts: 993
Moderator
(@martin)
Support Team
Joined: 8 years ago

Hi @chinese-scientist?

We do nothing on your forum. The only admin is you. So my question is; how are you disarranging your sub forums? And why you're asking this question us?

Please be informative, we can't follow you. Leave some screenshot and explain your issue. 

5 Replies
Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

i saw a similar issue

https://wpforo.com/community/how-to-and-troubleshooting-2/save-forums-order-and-hierarchy-problem/

but i dont understand why Bob said this is a 'POST SIZE' issue??

why is that a post size issue?

what's a better way to fix this? without messing up the server files

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

If you have tons of sub-forums, your server doesn't allow saving and you lose all hierarchy. 

When you submit the [save forum hierarchy] button the browser sends tons of information to server. But all servers have limits for submitted data. You should contact to your hosting service and ask them increase the limits of these PHP parameters to:

  • php_value post_max_size 512M
  • php_value max_input_vars 10000

 

Otherwise, the forum hierarchy information will not be received by your server when you click the [save forum hierarchy] button and you'll lose all parent-child settings.

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

we are on aws and i manage it but not techie

plese give me specific intructions

we using bitnami on ec2

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

What means "aws"? This is a hosting service configuration issue. That's not easy to instruct such things. I'm sorry, but we're not hosting service configuration instructors. Your hosting service should have a support. You pay them for the support. So, please open a support ticket or contact them directly and ask them increase your hosting PHP parameters to these:

  • php_value post_max_size 512M
  • php_value max_input_vars 10000

 

Also, you can follow to these URLs, there are many articles with step-by-step instruction:

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

amazon web services

how much you charge if i ask you to do it for me ??

Posts: 993
Moderator
(@martin)
Support Team
Joined: 8 years ago

@chinese-scientist

We don't ask for support. We help our users for free as much as we can.

First please try this, but change the value from 4000 in examples to 10000:

https://themezly.com/docs/how-to-increase-the-max-input-vars-limit/

 

Directive for .htaccess

php_value max_input_vars 10000
php_value post_max_size 512M

Directive for php.ini or .user.ini

max_input_vars =10000
post_max_size =512M

Directive for wp-config.php

@ini_set( 'max_input_vars' , 10000 );
@ini_set( 'post_max_size' , '512M');

 

Once you changed, go to Forums > Forums admin page, change one forum to sub-forum and save it. If it's saved then the problem is fixed.

13 Replies
Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

im just wary.

the last time i changed something in the server, i got a white screen of death on the entire site

i had to redo the site manually which was really tiresome and frustrating

how do i make sure that doesn't happen again if i follow your instructions?

what are the things i need to be aware of?

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

Ok, then send cPanle access to support[at]gvectors.com email address. We'll try to help you.

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

i was using filezilla

does that work?

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

Yes, but we need Wordpress admin access too. You should send both, the FTP and Wordpress admin login details.

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

ok i will get back to you after talking to my team

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

Please give me enough time

i have hard time convincing chairman to give login and password

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

by the way, i deleted 17 forums and still the orders are messed up

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

You may even delete 50% of your forums. It doesn't matter.

It means your server still doesn't have enough value for those process. The size of forums data is still bigger than the allowed sizes (max_input_vars and post_max_size) by your server.

 

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

Thanks

ill send you the credentials now

please confirm once done

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 993

@chinese-scientist,

We've not received any email from you. Don't forget refer to this topic.

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

sorry our chairman is offline but ill send it to you as soon as he forward to me credentials, thank

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

before you do anything on our server, do you recommend us cloning our amazon web services ec2 instance? or is it ok?

we just wanna make sure we dont redo everythign again he he

Chinese Scientist
(@chinese-scientist)
Joined: 5 years ago

Estimable Member
Posts: 85

@martin

what you do now?