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How-to and Troubleshooting

Last Post by IsabelG 7 years ago

13 Posts

3 Users

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Posts: 15

IsabelG

Topic starter

Nov 26, 2018 10:44 pm

(@isabelg)

Active Member

Joined: 7 years ago

Hi. I asked about this last week but for some reason my account here wasn't working and now I can't find the topic.... So I have to ask again so I can see the full reply 😬 sorry haha.

I attached a screenshot with the problem. A few users have this question mark. I tried clicking on "Delete All Caches" but I don't think that helped.

avatar.png

Topic Tags

avatar

12 Replies

Posts: 5424

Sofy

Admin

Nov 27, 2018 9:57 am

(@sofy)

Support Team

Joined: 7 years ago

Hi IsabelG,

Please leave your forum URL to allow check it.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

1 Reply

IsabelG

(@isabelg)

Joined: 7 years ago

Active Member

Posts: 15

Nov 28, 2018 12:38 am

Reply to

Sofy

Posted by: Sofy

Hi IsabelG,

Please leave your forum URL to allow check it.

https://thelobolair.com/community/

Posts: 5424

Sofy

Admin

Nov 28, 2018 10:53 am

(@sofy)

Support Team

Joined: 7 years ago

Hi @isabelg,

We don't see the avatars at all, please see screenshot. Have you disabled the avatars?

Avatars.png

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

1 Reply

IsabelG

(@isabelg)

Joined: 7 years ago

Active Member

Posts: 15

Nov 30, 2018 3:51 pm

Reply to

Sofy

Posted by: Sofy

Hi @isabelg,

We don't see the avatars at all, please see screenshot. Have you disabled the avatars?

Avatars.png

Oh sorry I forgot, you can only see them if you're logged in.

Posts: 10606

Robert

Admin

Nov 30, 2018 6:36 pm

(@robert)

Support Team

Joined: 9 years ago

1. Please navigate to Dashboard > Settings > Discussions admin page and make sure avatars are not disabled.

2. Then navigate to Dashboard > Forums > Settings > Features and make sure these options are enabled:

Enable Avatars
Enable Custom Avatars
Replace Author Avatar with Forum Profile Avatar

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.