Notifications

Clear all

wpForo 1.x.x [Solved] Deleted user still exist in database and usergroup member count

Page 1 / 2 Next

How-to and Troubleshooting

Last Post by Robert 6 years ago

7 Posts

3 Users

1 Reactions

7,318 Views

RSS

Posts: 51

basatexcellent

Topic starter

Dec 17, 2018 10:13 am

(@basatexcellent)

Trusted Member

Joined: 7 years ago

I checked the database to understand why the member count in a usergroup was wrong.

I found that deleted users still exists in the database and are counted as member in the usergroups. Deleting the records in the database solved the member count issue.

Topic Tags

ultimate member delete user

6 Replies

Posts: 4878

Sofy

Admin

Dec 17, 2018 12:18 pm

(@sofy)

Support Team

Joined: 7 years ago

Hi basatexcellent,

It seems you're using some other profile plugin, that has an effect on this process. I mean that doesn't allow to delete users from avatar.

To make sure just deactivate other plugins and check again.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 51

basatexcellent

Topic starter

Dec 17, 2018 12:34 pm

(@basatexcellent)

Trusted Member

Joined: 7 years ago

Hi @Sofy,

Thank you. It is very hard to deactivate my membership plugin (Ultimate Member). I deleted the user account from the account page of Ultimate Member. Although the user is not visible at WPForo frontend (replaced by Anonymous) and the user is deleted from WordPress database, it still exist in the WPForo profile table. Don't you think this needs to be solved between Ultimate Member and WPForo?

As an alternative I can write an action hook. Do you have documented functions to delete a user from WPForo?

Posts: 51

basatexcellent

Topic starter

Dec 18, 2018 7:40 am

(@basatexcellent)

Trusted Member

Joined: 7 years ago

Hi @Sofy

I was able to test and proof this works fine when user is deleted form WP backend. Therefore I opened a support ticket at Ultimate Member. They are working on it.

Posts: 4878

Sofy

Admin

Dec 18, 2018 8:36 am

(@sofy)

Support Team

Joined: 7 years ago

Thank you for letting us know.

In case you want to say thank you 😊
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.