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wpForo 1.x.x [Closed] New User Registration Email and Reset Password Emails do not contain links

11 Posts
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Posts: 3
Topic starter
(@jon-1)
Active Member
Joined: 6 years ago

On the Forum Settings page, in the Emails tabs, in the "New User Registration Email for user" section, the Message Body has:

Username: [user_login]

To set your password, visit the following address:

[set_password_url]

However when the email is sent the message is: "Username: testuser To set your password, visit the following address: "

There is no link provided in the email.

Same thing happens for resetting the password.
On the Forum Settings page, in the Emails tabs, in the "Reset Password Emails" section, the Message Body has: 

Username: [user_login]

To set your password, visit the following address:

[set_password_url]

However the email says, "Hello! You asked us to reset your password for your account using the email address testuser. If this was a mistake, or you didn\'t ask for a password reset, just ignore this email and nothing will happen. To reset your password, visit the following address: Thanks! "

Again there is no link in the email to reset the password.

 

10 Replies
Robert
Posts: 10523
Admin
(@robert)
Support Team
Joined: 8 years ago

Hi @jon-1,

Make sure you use the latest wpForo version. This is a conflict with other plugins. wpForo doesn't have core bug regarding to this. It's better to deactivate all plugins and test it again. Then activate plugins one by, test it one by one after each plugin activation and find the conflict maker. Also please copy the Password Reset link of some test User (Subscriber) and leave it here to allow us check the URL structure.

5 Replies
(@justfanta99)
Joined: 5 years ago

New Member
Posts: 2

Same issue on version 1.6.1.

The mail content is: "To set your password, visit the following address: ------------".

I disabled all plugins one by one and change theme to altervista default but nothing.

(I don't use Ultimate member)

Thanks in advance!

(@justfanta99)
Joined: 5 years ago

New Member
Posts: 2

I think I understand.

Does WpForo do any check on the emails inserted? Because now that I'm doing tests I use temporary mails and it gives me that problem, while if I use a Gmail mail for example it works!

Moderator
(@martin)
Joined: 8 years ago

Support Team
Posts: 986

No it doesn't do any filtering or checking in this way. I think this is your email client filtering issue. 

(@themag)
Joined: 4 years ago

Eminent Member
Posts: 17

@martin

 

I have the same issue with Hotmail, no single email is received. any logic behind that plz?

 

Thanks 

 

Sofy
 Sofy
Admin
(@sofy)
Joined: 6 years ago

Support Team
Posts: 4439

@themag,

Please read this article it may be helpful for you: https://answers.microsoft.com/en-us/outlook_com/forum/all/links-in-received-emails-arent-live-hotmail-and/7528c342-660a-4267-8253-cf4e7be5f74f

Posts: 3
Topic starter
(@jon-1)
Active Member
Joined: 6 years ago

I have version 1.5.3 installed.

Found the conflict with the Postmark plugin.

The set password email has the following:

Username: test34

To set your password, visit the following address:

< https://members.crosstrainministries.com/?wpforo=resetpassword&rp_key=eCuIiXDsxHs50X7gTDCi&rp_login=test34 >

Is there a mail service wpForo recommends?

Robert
Posts: 10523
Admin
(@robert)
Support Team
Joined: 8 years ago

I'm sorry but we have no an exact recommendation. For some reason this conflict with wpForo so we recommend find some alternative, or disable wpForo password reset function and use the native WordPress password reset function. You can do that in Dashboard > Forums > Settings > Features Tab by setting the "Replace Reset Password Page URL to Forum Reset Password Page URL" option "No".

Posts: 17
(@themag)
Eminent Member
Joined: 4 years ago

Hi, 

Can anyone explain this term of the documentation plz?

  • Replace Registration Page URL to Forum URL
  • Replace Login Page URL to Forum URL

When these two options are enabled all Login and Register URLs of website will be redirected to Forum Login and Register pages.

 

Thanks 

1 Reply
Alvina
Moderator
(@alvina)
Joined: 5 years ago

Member
Posts: 1867

@themag,

Everything is clear. It means if you enable those options all Login and Register URLs(that comes with the theme or the other plugin) of the website will be redirected to wpForo Forum Login and Register pages.