Admin Email New Topic Notification, Default Suscribe...

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Posts: 1

Lcarr74

Topic starter

November 16, 2018 4:42 am

(@lcarr74)

New Member

Joined: 3 years ago

Hi,

New to using WPforo & not a techie, please help with the following.

1: It worked the other day in one forum I posted in. But yesterday when I posted a new topic in a newly created forum the email didn’t get sent. Do you have an idea why suddenly the emails that get sent to Admin for new topics & new posts would stop?

2: Is there a way to default everyone to be subscribed to topics/posts so they get notifications by default & if they don’t want it they can opt out later?

3: I noticed when I received my topic created notification that worked the other day, it has my email address where my member name should be, which is “LuKeisha” according to the short code field in the email setting, which I removed right now because I don’t want users being greeted by their email (Hello [email address]), if they didn’t choose to put that as their member name. Can you shed light on what needs to be updated to correct that?

Thanks so much. I appreciate your help in advance.

Topic Tags

email issues email notification automatic subscription

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Posts: 8706

Robert

Admin

November 16, 2018 8:42 am

(@robert)

Support Team

Joined: 5 years ago

Hi @lcarr74,

Please make sure your admin email address is included in the forum admin email addresses field. You can check it in Dashboard > Forums > Settings > Email Tab.

The FROM email address of your forum is also set on the same admin page, make sure it looks like noreply@yourdomain.com. Don't set it the same admin email, and make sure it's your domain email address not gmail or something else. The domain email address increases trust of email receiver servers and make it more possible to deliver to inbox not to spam-box.

If the new topic creator has the same email address as the receiver admin the email may not be delivered. wpForo doesn't sent email notification to the topic owner. The owner already know that the new topic is posted by himself. So always test with other accounts.

And please check all these points one by one, they explain the possible issues when emails not sent: https://wpforo.com/community/faq/not-receiving-automatic-replynotificationconfirmation-emails/#post-5344

2: Is there a way to default everyone to be subscribed to topics/posts so they get notifications by default & if they don’t want it they can opt out later?

I'm sorry but there isn't Users should subscribe to get email notification. To make them automatically subscribed to own topics I recommend enable the "Topic subscription option on post editor - checked/enabled" option in Dashboard > Forums > Settings > Features Tab.

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