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CENTRAL4ALL
Posts: 252
 CENTRAL4ALL
November 13, 2019 1:50 pm
(@central4allgmail-com)
Reputable Member
Joined: 1 year ago

i have some members that are complaining because they dont get notifications,

any idea why is happening ?

Are there any settings that a member can change ?

 

This topic was modified 4 weeks ago by Martin

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email issues
5 Replies
Sofy
Posts: 2906
 Sofy
Moderator
November 14, 2019 11:07 am
(@sofy)
Support Team
Joined: 2 years ago

@central4allgmail-com,

Please let us know what notifications they don't receive (new topic, reply, mentioning)?

Have they checked in the spam-box? 

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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CENTRAL4ALL
Posts: 252
 CENTRAL4ALL
November 14, 2019 11:21 am
(@central4allgmail-com)
Reputable Member
Joined: 1 year ago
Posted by: @sofy

Please let us know what notifications they don't receive (new topic, reply, mentioning)?

Have they checked in the spam-box? 

Thank you Sofy,

replies and mentioning,

yes they did.

All Suggestions are welcome
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1 Reply
Martin
 Martin
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(@martin)
Joined: 3 years ago

Support Team
Posts: 232
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November 15, 2019 8:15 am
Reply toCENTRAL4ALLCENTRAL4ALL

@central4allgmail-com

Make sure your domain and server IP is not in black-list of some email providers. Check all those users email addresses and see what email providers they use. There are many websites where you can check your server IP and domain for blacklists. 

I'd also recommend you to configure WordPress SMTP:

https://wordpress.org/plugins/wp-mail-smtp/

You should also monitor sent emails, there should be some tool in hosting service so you could see whether emails are sent or not:

https://forums.cpanel.net/threads/view-email-logs-for-all-emails-sent-received.251631/

This plugin can be helpful too:

https://wordpress.org/plugins/email-log/

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wpForo, wpDiscuz

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CENTRAL4ALL
Posts: 252
 CENTRAL4ALL
November 15, 2019 12:49 pm
(@central4allgmail-com)
Reputable Member
Joined: 1 year ago

Thank you martin i will try them

All Suggestions are welcome
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mathewbarnes
Posts: 0
 mathewbarnes
November 15, 2019 4:42 pm
(@mathewbarnes)
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Joined: 4 weeks ago

thanks martin ,

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