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wpForo 1.x.x [Solved] Notifications Control

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CENTRAL4ALL
Posts: 464
Topic starter
(@central4allgmail-com)
Honorable Member
Joined: 4 years ago

i have some members that are complaining because they dont get notifications,

any idea why is happening ?

Are there any settings that a member can change ?

 

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5 Replies
Sofy
Posts: 4057
 Sofy
Admin
(@sofy)
Support Team
Joined: 5 years ago

@central4allgmail-com,

Please let us know what notifications they don't receive (new topic, reply, mentioning)?

Have they checked in the spam-box? 

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CENTRAL4ALL
Posts: 464
Topic starter
(@central4allgmail-com)
Honorable Member
Joined: 4 years ago
Posted by: @sofy

Please let us know what notifications they don't receive (new topic, reply, mentioning)?

Have they checked in the spam-box? 

Thank you Sofy,

replies and mentioning,

yes they did.

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1 Reply
Martin
Moderator
(@martin)
Joined: 6 years ago

Support Team
Posts: 863

@central4allgmail-com

Make sure your domain and server IP is not in black-list of some email providers. Check all those users email addresses and see what email providers they use. There are many websites where you can check your server IP and domain for blacklists. 

I'd also recommend you to configure WordPress SMTP:

https://wordpress.org/plugins/wp-mail-smtp/

You should also monitor sent emails, there should be some tool in hosting service so you could see whether emails are sent or not:

https://forums.cpanel.net/threads/view-email-logs-for-all-emails-sent-received.251631/

This plugin can be helpful too:

https://wordpress.org/plugins/email-log/

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CENTRAL4ALL
Posts: 464
Topic starter
(@central4allgmail-com)
Honorable Member
Joined: 4 years ago

Thank you martin i will try them

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mathewbarnes
Posts: 1
(@mathewbarnes)
New Member
Joined: 3 years ago

thanks martin ,

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