Notifications
Clear all

Limited Support

Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.

 

[Closed] Mobile users unable to upload banner image from camera roll

2 Posts
2 Users
0 Reactions
1,675 Views
Jeff V23
Posts: 9
Topic starter
(@jeff-v23)
Active Member
Joined: 3 years ago

Receiving complaints from users that when they upload a new profile cover image on mobile, it takes them to the Files section on their phone and not to their camera roll as it does when uploading a profile avatar. I've tested this to confirm. How do we fix this?

1 Reply
Chris
Posts: 3611
(@chris)
Famed Member
Joined: 4 years ago

Hi @jeff-v23,

Checked on Android and IOS, didn't see any problem.

Please provide more details about the device, and provide screenshots please.