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[Solved] My moderator gets Error 500  

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spider
Posts: 29
 spider
September 26, 2018 1:41 pm
(@spider)
Eminent Member
Joined: 2 years ago

Hello,

After the v1.5.3 my moderator gets error 500 on her browser time to time. She can sometimes open the topic but sometimes not. I mean the same topic. Also while sending a message. She can succesfully write the post but she can't see it, because again 500. I didn't understand. There's nothing wrong on my side or other members. We even tried at the same time but I can open topics while she can't. So I think it's not server related. There must be something wrong with her wpforo account.

Can it be? I'm out of ideas.

Topic Tags
500 error
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1 Reply
MassimoD
 MassimoD
(@massimod)
Joined: 3 years ago

Noble Member
Posts: 1347
September 26, 2018 1:48 pm
Reply tospiderspider

As usual, enable WP Debug to a LOG and check for errors. If it is clean after a few hours, proceed to the next step.

I think wpForo moderators should Stick a topic about How and When to Enable WP DEBUG.LOG. It seems most people have no idea about it.

 

This post was modified 1 year ago 3 times by MassimoD

When you know ... You know
When you don't .... You don't

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yossik
Posts: 316
 yossik
September 26, 2018 2:28 pm
(@yossik)
Reputable Member
Joined: 3 years ago

from my experience, error 500 is as result of maybe multiple sessions when using NAT protocol.

Reset modem/router, clear cookies from browser and you'll be good for few more days.

 

"640K ought to be enough for anybody." - Bill Gates, 1981
http://www.mityaalim.org/community/

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Robert liked
Kakanta1234
Posts: 18
 Kakanta1234
September 26, 2018 9:13 pm
(@kakanta1234)
Active Member
Joined: 1 year ago

I have the same issue with one moderator-account. The problem is associated with the account and not with the browser/router etc. We have done some tests with multiple devices.

Web server error log:

 

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MassimoD
Posts: 1347
 MassimoD
September 26, 2018 9:43 pm
(@massimod)
Noble Member
Joined: 3 years ago

Just follow the standard WP debug procedure guys. Debug.log, default theme, disable plugins one by one. etc etc.

Also what is your PHP version and your php memory allowance.

This post was modified 1 year ago by MassimoD

When you know ... You know
When you don't .... You don't

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Robert
Posts: 6123
 Robert
Admin
September 28, 2018 7:20 pm
(@robert)
Support Team
Joined: 4 years ago

Hi @spider,

Could you please also ask your moderator to click on the "Mark all read" button located in forum footer? And let us know if it helps.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

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