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[Closed] (1.7.7 to 1.8.2) Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

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How-to and Troubleshooting - wpForo 2.0

Last Post by Alvina 6 years ago

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Posts: 9

cybernijntje

Topic starter

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Jul 31, 2020 12:37 am

(@cybernijntje)

Active Member

Joined: 6 years ago

[#14233]

It seems my file permissions are incorrect, even though I don't remember changing any (at least my history doesn't show anything)

What would be the safest way to get the update installed?

Cheers,
Dennis

Topic Tags

update 1.8.2

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Posts: 1857

Alvina

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Jul 31, 2020 3:51 pm

(@alvina)

Member

Joined: 7 years ago

Hi @cybernijntje,

The error says some files are not uploaded successful or those permissions are set incorrectly in your server file system. Maybe your disk space is full, or the server file permission settings are incorrect. So first please deactivate the wpForo, then delete it. Then delete the plugin folder in /wp-content/plugins/ directory using Hosting cPanle > File Manager tool or some FTP Client, for example FileZilla.

And please make sure the folder is fully deleted. Then navigate to Dashboard > Plugins admin page and activate the wpForo plugin again.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.

Posts: 9

cybernijntje

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Aug 01, 2020 10:00 am

(@cybernijntje)

Active Member

Joined: 6 years ago

Thanks @alvina, but won't this remove all the manual changes I made to the forum?

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Alvina

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(@alvina)

Joined: 7 years ago

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Posts: 1857

Aug 01, 2020 4:10 pm

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cybernijntje

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@cybernijntje,

but won't this remove all the manual changes I made to the forum?

Yes, the plugin and the date will be removed.

In case you want to say thank you !)
We'd really appreciate and be thankful if you leave a good review on plugin page. This is the best way to say thank you to this project and support team.